Shipping policy
SHIPPING POLICY
Last updated: August 23, 2026
Thank you for shopping with Review360Hub. This Shipping Policy explains how we process and deliver orders placed through our website.
ORDER PROCESSING
Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
During periods of high demand, product launches or public holidays, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.
SHIPPING DESTINATIONS
We currently ship to valid residential and business addresses within the United Kingdom. We do not currently deliver to PO boxes or freight-forwarding addresses.
SHIPPING COSTS
Standard shipping within the United Kingdom is free unless a different charge is clearly displayed at checkout before payment.
ESTIMATED DELIVERY TIME
After dispatch, standard delivery normally takes approximately 7–12 business days. Delivery times are estimates rather than guarantees and begin when the order has been dispatched, not when it was placed.
Delivery may take longer due to circumstances outside our reasonable control, including carrier disruption, severe weather, public holidays, customs or security checks, incorrect address information and unusually high order volumes.
ORDER TRACKING
When tracking is available, we will send a dispatch confirmation email containing the tracking number or tracking link. Please allow up to 48 hours after receiving the email for tracking information to become active.
If tracking has not updated for several business days, please contact us at support@review360hub.com and include your order number.
ADDRESS ACCURACY AND CHANGES
Customers are responsible for providing a complete and accurate delivery address at checkout. If you need to change the address, contact us as soon as possible at support@review360hub.com.
We will try to update the address before dispatch, but we cannot guarantee changes or cancellations once an order has entered processing or has been handed to the carrier. Additional delivery costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by law.
MULTIPLE PACKAGES
An order containing multiple items may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number and the packages may be delivered on different days. You will not be charged additional shipping fees unless this was clearly disclosed at checkout.
DELAYED ORDERS
If your order has not arrived within the estimated delivery period, first check the tracking information and confirm that the delivery address is correct. You may also wish to check with other members of your household, neighbours or the local delivery office.
If the order still cannot be located, email support@review360hub.com with your order number. We will review the shipment with the carrier and help you reach an appropriate resolution.
LOST OR DAMAGED PARCELS
If a parcel appears to be lost in transit or arrives damaged, contact us at support@review360hub.com as soon as possible. For damaged deliveries, please include your order number and clear photographs of the outer packaging, shipping label and damaged item.
We will investigate the issue and, where appropriate, arrange a replacement, refund or another remedy in accordance with applicable consumer law and our Refund Policy.
REFUSED AND UNDELIVERABLE PARCELS
If a parcel is refused, unclaimed or returned because the delivery address was incorrect or incomplete, please contact us. We will explain the available redelivery or refund options. Original and return shipping costs may be deducted from a refund where permitted by law, unless the return resulted from our error or the item was faulty.
CONTACT US
For questions about shipping or delivery, contact:
Review360Hub
Email: support@review360hub.com
Address: Yubei District, Chongqing, China